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Shipping, delivery and returns

• How much is shipping?

  We offer free shipping and free returns within the USA for orders of 250USD or more.

  For orders below 240USD, the applicable shipping and return costs will be displayed automatically during checkout before you place your order.

  All available shipping options and costs are calculated based on your delivery address and shown transparently in the shopping cart, so you always know the total cost before completing your purchase.

• How long does delivery take?

  All rugs shown on our website are in stock and ready for delivery unless otherwise noted. Delivery time within USA is usually between 2 - 6 business days, and orders to other parts of the world take 2 - 8 days.

• How are the rugs prepared for shipping at UniqRugs?

  Before shipping, our rugs are either rolled or folded. They are then secured in protective film, packed in our own double-wall boxes, and picked up by our shipping partner.

• I don't like the rug after all. Can I return it?

  Since our goal is for our customers to find the right rug, you can return any rug to us if you do not like it. UniqRugs offers you a voluntary 31-day return policy. A rug is a long-term investment, and we therefore believe that you should be given enough time to make your decision.
  You can find more detailed information about the right of withdrawal in our Terms and Conditions.

• What should I keep in mind when making a return?

  If you would like to return a rug to us, please contact us directly by calling us at Tel.: (480) 588-0803 or sending an email to [email protected]. We will then send you a shipping label or arrange to have the shipment picked up from your location.

  Alternatively, you can also manage your order here and request a return label within 31 days.

• Is the return free for me?

  A return shipment arranged through UniqRugs is free of charge for customers within the USA. You will receive all information and a return shipping label by email.
  Further information can be found here.

• My rug was damaged during delivery, what should I do now?

  In the rare event that the rug is damaged during delivery, please notify the carrier of any possible damage immediately upon delivery and have the damage documented. Then please contact us directly by phone at (480) 588-0803 or by email at [email protected]. We will then discuss the next steps with you.

• I no longer have the original packaging. How should I pack my rug for a return?

  Please use equivalent protective packaging to protect the rug during transit.

• When will I receive my refund for a return?

  Returning merchandise should be quick and hassle-free. Once your return has been picked up, it usually takes 3 - 4 business days to arrive at our warehouse. As soon as we receive returns, they are disinfected, and our qualified warehouse staff then checks whether the rug was returned in the same condition in which we sent it.
  After the return process is completed, we will send a confirmation to your email address.
  The refund is usually issued to your account within 1 - 3 banking business days after you receive the confirmation, depending on how you paid for your order. If you selected an invoice via Klarna as your payment method, we recommend contacting Klarna and reporting your return so that you do not have to make a payment.

• How will my order be delivered?

  Depending on your location and the size and weight of the package, the shipping carriers used to deliver your order may vary. The shipping options available for your order will be shown at checkout.
  Once your rug has been shipped from the warehouse, you will receive an email with a tracking number and information about the estimated delivery time. The delivery company will contact you to arrange a delivery date.

• What is the return policy?

  We want you to be able to inspect your new rug at home at your own pace. That’s why we offer a 31-day return policy

  If you are not satisfied with your rug, you can register a return within the applicable return period. You can find the exact terms and information about possible return shipping costs in our return policy.

  To initiate a return, please use our returns portal or contact our customer service team. After registering your return, you will receive all necessary information about the next steps in the return process.

  If possible, please keep the original packaging until you have made your final decision about the rug. This helps ensure safe return shipping.

  As soon as we have received and inspected your return, your refund will be issued using the original payment method. Processing times may vary depending on the payment method and bank.

  For more information about withdrawal, returns, and refunds, please see our Return Policy and Terms & Conditions.

• How can I make a return?

  If you would like to return your rug, you can register the return within 31 days of receiving the item. You can find the exact terms in our return policy.

  You have several options for registering your return:

  • Through our Order and Returns Portal
  • By email to our customer service team
  • Through our contact form

  Once we receive your request, you will receive all further information about the return process. Depending on the delivery country and the reason for the return, we will inform you about the next steps and the available return options.

  If possible, please pack the rug carefully to avoid damage during return shipping. Ideally, keep the original packaging until the end of the return period.

  As soon as we receive the return, the rug will be inspected. The refund will then be issued in accordance with our return policy using the original payment method.

  If you have any questions about your return or need assistance, our customer service team will be happy to help.