How can we help you?

Questions about ordering and payment

• How does the ordering process work at Uniq Rugs?

  If you have found a suitable rug in our online shop, you can add it directly to your shopping cart by clicking the "Add to Cart" button on the product detail page. Your view will automatically switch to your cart and show you the selected product. You can now click the "Back to Shop" button to look for more rugs or proceed to the next step of your order by clicking "Proceed to Checkout."
  In the next step, please enter your shipping address and contact details. Then click the "Continue" button and follow the instructions provided in the subsequent steps of the ordering process. You will receive all order details directly via email after completing your order.

• Where can I view my orders?

  In your order confirmation, which you will receive via email after successfully completing your purchase, you can view all important details at any time. We will also send you the tracking number of your rug via email. For additional details, feel free to contact us by email or phone, or you can view them using your order number here.

• Can I cancel or change an order?

  Yes, it is possible to cancel an order as long as we have not yet started preparing it for shipment.
  Since we aim for fast deliveries, this process usually begins after your order is registered. Therefore, we cannot guarantee that we can cancel your order, but we will do everything we can to assist you.
  You can add and remove items from your cart if you have not yet completed your order at checkout. If you want to cancel an already placed order, please contact us either by phone at (480) 588-0803 or email us at [email protected].
  We will then take back your order.

• What payment methods does Uniq Rugs accept?

  We offer a variety of payment options for you to choose from.
  You can pay for your order using the following methods: Credit Card, PayPal, and Bank Transfer. For more information about each payment method, please click here.

• How secure are these payment methods?

  We always adhere to the latest security standards for our online shop to ensure your data is highly secure. We use SSL (Secure Socket Layer) encryption for all data transmissions, ensuring that your personal information is protected from unauthorized access at all times. This protocol is also utilized by major financial institutions. Credit card information at Uniq Rugs is protected using 3D Secure technology.

• Can I order a catalogue from you?

  Our selection of rugs is exclusively presented on our website. For more detailed advice, please contact our customer service at [email protected].

• Where can I find Uniq Rugs' bank account information?

  Upon completing your order, you will automatically receive an order confirmation with all the information needed for your payment.

• I have forgotten to enter a discount code. How can I use it afterwards?

  We'll be happy to apply the discount code manually to your order. If the discount code was valid, please send it along with your order number to our customer service at [email protected].

• When will I receive my Klarna invoice?

  Once our warehouse has shipped your goods, you will receive a shipping confirmation from us. Shortly after, Klarna will send the invoice to the email address you provided at the time of purchase. If you have the Klarna app, you can view your order directly in the app and download the invoice.

• Where can I find my invoice/receipt?

  All receipts and invoices are sent together with your shipping confirmation. For any questions regarding your invoice, please contact our customer service at [email protected].

• Which reference number or purpose must be entered into the transfer form?

  Please provide your order number as a reference. You can find your order number in the order confirmation.

• My coupon code isn't working, what could be the issue?

  Please check that the coupon code is valid for the items in your cart and that the expiration date has not passed. Occasionally, discounted items may not be eligible for use with a coupon code. If you have any questions, please contact our customer service.