Our rugs are shipped rolled or folded and can be used immediately upon delivery. Any creases in the rugs will flatten out over time. During the initial period of use, some rugs may shed a bit more than usual. This is caused by excess wool coming loose through normal use and is completely normal and nothing to worry about. In most cases, this stops after vacuuming several times. If you purchased a thinner rug, we recommend using a non-slip rug pad to keep it from sliding.
If you have found a suitable rug in our online shop, you can add it directly on the product detail page by clicking the "Add to Cart" button (place it in the virtual shopping cart). Your view will then automatically switch to your shopping cart and show you the selected product. You can now click the "Back to Shop" button to browse for more rugs or click "Continue to Checkout" to proceed to the next step of your order.
In the next step, please enter your shipping address and contact details. Then click the "Continue" button and follow the instructions shown during the rest of the checkout process. You will receive all order details directly by email after completing your order.
Yes, it is possible to cancel an order as long as we have not yet started preparing your order for shipment.
Since we aim for fast delivery, this process usually begins after your order has been registered. Therefore, we cannot guarantee that we will be able to cancel your order, but we will of course do everything we can to help you.
You can add items to your shopping cart and remove them as long as you have not yet completed your order at checkout. If you would like to cancel an order that has already been placed, please contact us either by phone at #TEL_INTERNATIONAL or send us an email at [email protected].
We will then cancel your order.
We offer various payment options for you to choose from.
You can pay for your order using the following payment methods:
Credit Card, PayPal and Affirm. More information about each payment method can be found {A-AGB}here{A-END}.
We offer free shipping and free returns within the USA for orders of 250USD or more.
For orders below 240USD, the applicable shipping and return costs will be displayed automatically during checkout before you place your order.
All available shipping options and costs are calculated based on your delivery address and shown transparently in the shopping cart, so you always know the total cost before completing your purchase.
All rugs shown on our website are in stock and ready for delivery unless otherwise noted. Delivery time within USA is usually between 2 - 6 business days, and orders to other parts of the world take 2 - 8 days.
A return shipment arranged through UniqRugs is free of charge for customers within the USA. You will receive all information and a return shipping label by email.
Further information can be found {A-AGB}here{A-END}.
