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31 day money back guarantee Free shipping and free returns More than 88,000 unique rugs Since 1998: Your Expert for Hand Knotted Oriental Carpets
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OUR QUALITY PROMISE:

The new rug is not exactly what you were looking for? Return your rug within 31 days after delivery and get your money back.

The new rug looks incredible, yet it's not an ideal counterpart for your furniture at home? No issue at all since we want you to be happy with your decision. Regardless of whether in a shop or on the web, it is difficult to envision how a rug looks like back at home. Therefore, you can easily return your carpet to us 31 days after receipt. Upon receipt, we will transfer the purchase amount back to your account.

How does it work?

After a short notification to us, e.g. by email or phone, we will set up the return label for you. With a tracking code you can always find your return on the way back to us.

After the arrival of the rug we intiate the discount of your order to your account. We are also happy to exchange your rug for another choice you made. For an exchange you don’t need to order again, since we arrange a simple and fast process for you.

What do we expect?

Rugs which have been made to order for you individually are exempt from our 31-day return. Each rug must be in the same condition as it arrived.